Premium Enrollment Agreement

NOCD Premium Description

NOCD Premium offers a series of paid messaging and telehealth services to assist in the assessment, treatment, and/or self-management of Obsessive Compulsive Disorder (OCD).  

NOCD Premium offers a series of paid messaging and telehealth services to assist in the assessment, treatment, and/or self-management of Obsessive Compulsive Disorder (OCD).  

Through the NOCD Platform, NOCD Premium connects enrollees (“Members”) in NOCD Premium with a licensed mental health professional (LMHP) who has training in Obsessive Compulsive Disorder (OCD) and Exposure and Response Prevention (ERP).  We call these LMHPs our NOCD Pros. NOCD Pros may include: Licensed Psychologists, Counselors, and Social Workers.

NOCD Pros are here to help our Members learn how to feel better by providing education, empathy, and knowledge about OCD and ERP.

Depending on the Member’s enrollment, NOCD Premium Members will have access to the following service(s):

  • Self-Guided therapeutic tools and community discussion
  • OCD Diagnosis:  A 90-minute full clinical interview via video with one of our OCD-trained therapists.
  • OCD Therapy:  An eight-week, research-backed program that includes OCD Diagnosis, four 90-minute video sessions, weekly 15-minute check-ins, and daily messaging (M-F) with one of our OCD-trained therapists.
  • OCD Support:  Messaging with an OCD-trained therapist, five days a week to answer questions, connect you with effective treatment resources, and help you stay committed to your goals.  Include availability of weekly 15-minute check-in sessions.

Depending on the Member’s enrollment, NOCD Pros may:

  • Provide professional OCD-related messaging support or telehealth services, via the NOCD Platform, that are commensurate with the Member’s service selection, the LMHPs’ education, license, experience and applicable federal and state law, and public health codes;
  • For OCD Diagnosis:
    • Provide clinical assessment for OCD symptoms and provide treatment recommendation(s) for a Member’s ongoing plan of care.
  • For OCD Therapy:
    • Provide clinical assessment for OCD symptoms and provide treatment recommendation(s) for a Member’s ongoing plan of care.
    • Provide education, treatment plan, and ERP treatment.
    • Respond to Members a minimum of once per day; five days per week with education, symptom screening tools, empathy, and support; and
    • May contact Members unsolicited if there has been no contact from Member in more than 48 hours or if there is a concern with the Member’s well-being.
  • For OCD Support:
    • Respond to Members a minimum of once per day; five days per week with education, symptom screening tools, empathy, and support; and
    • May contact Members unsolicited if there has been no contact from Member in more than 48 hours or if there is a concern with the Member’s well-being.
  • For all services, and in accordance with applicable law and regulations:
    • Inform Members of when NOCD Pros will be unavailable and offer Members alternative NOCD Pros with whom Members can receive services, in the interim;
    • Review information provided by Members (e.g., activity, ERP plan, scores for screening measures) to inform clinical decision-making; and
    • Refer to and collaborate with external clinical and support resources, when clinically indicated for Members and at the Member’s consent.

NOCD Pros will not:

  • Work outside of their competency;
  • Prescribe medication;
  • Override the work that Members are doing with their current therapy team; or
  • Provide Members with feedback that will interfere with the overall goal of improving OCD symptoms.

Emergencies

People in the NOCD community care about you.  We understand that emergencies arise in people's lives. NOCD is not intended to be used in an emergency or considered a replacement for emergency services.  You agree that in case of Emergency you will call 911 or go safely to your nearest emergency room.

If you are in danger of harming yourself or others, please use the following resources to get immediate help:

As a requirement to access the NOCD Premium Service, Members will need to provide NOCD with their location and emergency contact information.  Should Members refuse to provide an emergency contact, 911 will be the default emergency contact.

Participation and Consent to Receive Services

  • You confirm and certify that you are of legal age (18 years and older) and have the capacity to consent to receive NOCD services.
  • You understand that NOCD prohibits services to any Members outside the states and territories of the U.S. You agree that you will access NOCD services only within the states and territories of the U.S. You maintain responsibility for informing NOCD if you are in a different state than the originating state to ensure you receive services from a LMHP in your state.
  • You understand that you have the right to accept or decline any suggestions made by your NOCD Pro. NOCD does not guarantee any result. Potential benefits from NOCD services may be improvement in your understanding of OCD and improvement in symptom severity.  You understand that there are also potential risks from engaging in NOCD services, including, but not limited to, the experience of unpleasant emotions and the possibility that despite your best efforts and the efforts of the NOCD Pro, your condition may not be improved, and in some cases may even worsen.
  • You understand that in order to receive effective treatment, you will need to complete the screening process and progress questionnaires, to the best of your knowledge, with information that is accurate, correct, and not false or misleading.
  • You understand that in order for our NOCD services to improve your treatment experiences, you will be asked to provide us with feedback about your experience and needs throughout the term of the Premium services.
  • You understand that telehealth based services may have limited capabilities compared to in-person services. You also understand that if your NOCD Pro believes he or she cannot appropriately provide you with the necessary services via telehealth, the NOCD Pro will make their best effort to refer you to a licensed provider who can provide you such services, in-person.  You understand that NOCD Pros have the right to refuse you service or the right to refer you to other appropriate providers in circumstances when, in his or her professional judgment, the NOCD Pro feels that he or she lacks the competency to provide you with the appropriate services.
  • You agree that in case of an Emergency, you will immediately seek medical assistance including, as appropriate, calling 911 or presenting at your nearest emergency room.
  • You agree to provide us with your location and an emergency contact in case of emergency.  
  • You have the right to request the credentials of your NOCD Pro by going to the relevant state’s licensing website.

Confidentiality

Members are responsible for maintaining the security of their mobile devices or other electronic means used in accessing the NOCD services.  NOCD strongly recommends using only password protected device(s) and also enabling the “Lock App” feature located within the Account settings of the NOCD app.

The content of services are confidential. A record of digital and electronic communications with NOCD will be maintained according to applicable law and ethical guidelines.  Depending upon the services delivered, clinical documentation may also be completed via a HIPAA-compliant electronic medical record (EMR). This information will not be shared with a third party outside of the NOCD platform without the consent (Release of Information or ROI) of the Member or the Member’s authorized custodian or legal representative. Exceptions to confidentiality will be made in accordance with or as required by law, and may include, but are not limited to the following:

  • If a Member’s NOCD Pro reasonably believes the Member is in danger, physically or emotionally, to him or herself or another person;
  • If there is reasonable cause to suspect abuse or neglect of a minor or another vulnerable individual.  Licensed Mental Health Professionals (LMHPs) are mandated reporters. Though specific laws may vary by state, NOCD’s LMHP must follow the law and uphold their Code of Ethics;  
  • If Members disclose that they are infected with a potentially life-threatening illness that could be transmitted to a specific uninformed person;
  • If Members disclose sexual contact with another mental health professional with whom they have or had a professional therapeutic relationship;
  • If NOCD is obligated to disclose information pursuant to a court order or otherwise required by law; and
  • If NOCD, its employees, or agents utilize such information internally for NOCD quality assurance reviews.

Use of Technology

It is important for Members to know that using technology may come with additional risks. These risks include, but are not limited to the following:

  • The possibility of technology failure resulting in NOCD Pros not receiving Members’ messages/information/inability to provide services;
  • Text-based communication increases the possibility of misunderstandings between the NOCD Pros and Members because of the absence of nonverbal/visual cues;
  • Though we take our commitment to confidentiality and data privacy seriously, confidentiality may be breached at many points when using electronic communication, including unauthorized monitoring/interception of transmissions. This means that that unauthorized third parties can potentially access Members’ records/communication. By communicating with NOCD Pros via electronic methods, you understand and agree to these risks. If you have any questions regarding these risks prior to obtaining services from NOCD, please contact us by e-mail at privacy@nocdhelp.com.

NOCD Research Mission

To further NOCD’s research mission of better understanding OCD, NOCD collects de-identified data of Members.  De-identified data is data for which individually identifiable health information has been removed. For more information on the NOCD Research Mission and the NOCD Scientific Advisory Board please visit our website.

Acknowledgment and Agreement

  • I have read and understand my participation responsibilities as an enrollee of NOCD Premium services.
  • I understand that NOCD is not intended to be used in an emergency or considered a replacement for emergency services.  I agree to provide emergency contact information.
  • I agree to inform NOCD of any changes in contact information or emergency contact information.
  • I authorize a NOCD quality assurance review of my services to ensure high-quality care.
  • I agree to pay for services as determined by my service selection if not already covered by a sponsoring organization.
  • I acknowledge that I can cancel my service enrollment at any time, but payment will be due in full for the last month any services were used.
  • I agree that de-identified data can be collected for research purposes.
  • I understand that I am responsible to choose a private, secure, and distraction-free location when I use NOCD Premium services.
  • I understand that I am responsible for having secure, reliable internet service, as well as updating the NOCD app and having technology that supports the most current version of the app.
  • I have had the opportunity to ask questions and have my questions answered (Contact Us at info@nocdhelp.com).
  • I have read, understand, and agree to comply with NOCD’s Premium Enrollment Agreement, Privacy Policy and Terms of Use.
  • I consent to receive services through NOCD.